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Tuesday, 19 February 2013

First Capital Connect

Most times I go to the station to get a train into London I am travelling for work so when the man asks me which train service I would like we got through the rigmarole of "I just want to get on anything that looks like a train going in the right direction" to which the reply is "ah you'll want the expensive ticket then".

Yesterday I had to pay for a ticket for myself, First Capital Connect £12.9, any service £22.90. Why the price difference I wonder, I so I check the information and the machine clearly tells me that my ticket is only valid off peak into the city but at any time out of the city, ok cheap on it is.

Several hours pass and I return to the station at around 17:15 to see the next train to Wivelsfield is 19:12 so I queue at the information desk to ask and discover that yes while my ticket is valid at any time for return on First Capital Connect there are simply no trains!

What absolute nonsense, First Capital Connect your sales information is simply deceitful, get it sorted.

Update : 25th Feb : First Capital Connect have responded to me about the failure of machines to give accurate information, the official answer is "We can only answer customer enquiries about our trains and facilities. As the station is operated by Southern I am unable to provide a full response to the points you have raised. In order for this to be investigated I have forwarded your correspondence to Southern". Oh! I see, it's not their fault that the information provided which encourages purchase of their cheaper product over a more expensive rival is inaccurate, well that's entirely clear now. Not.