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Tuesday, 26 November 2013

Tesco again

So I've been logging into Tesco bank to deal with my Tesco credit card for the last couple of years and also Tesco.com for shopping. It's an unfortunate situation because the security Tesco uses is simply alphanumeric so I have to use different password structures to that which I use everywhere else and most online systems would consider Tesco passwords weak.

Over the several days Tesco Bank has been offering me a security upgrade to my computer which given a total absence of detail I have pressed the "no thanks" button but yesterday and today the "no thanks" option is no longer an option.

It's upgrade or upgrade.

Sill no detail.

So reluctantly I press the button and get a "sorry there has been a system error" - 2 days and 2 reboots so pretty sure it's no me. So I end up phoning Tesco, at my cost, to be told they are experiencing long queues (not the first time I've tried, there always seem to be long queues but then we're used to the checkouts being half manned so why would the phones be any different) and I finally get through and the lady politely explains that I have to entirely re-register for my existing account.

So am left wondering why I would re-register for an account I already have where more than half the effort in moving provider is the registration process or just spend five minutes on the internet finding a new provider, excellent plan, good relationship building Tesco.